FAQ

Orders and payment

Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but changes or cancellations are not guaranteed once processing begins.

What currency is used?

Prices and checkout totals are shown in the currency selected by the storefront where available. Your bank or payment provider may apply conversion charges.

Shipping

How much is shipping?

Standard shipping is free on orders over $99 and is applied automatically. Standard shipping is $9.99 below the threshold.

When will my order ship?

Orders normally dispatch within 7–15 business days after payment and verification. Transit time begins after dispatch and varies by destination.

How do I track my order?

Open your order history or use the tracking link sent after dispatch. Tracking can take up to 48 hours to begin updating.

Returns

What is the return window?

Contact us within 30 days after delivery. Eligible items must be unworn, unused, unwashed, and returned with original tags and packaging.

Who pays return shipping?

For change-of-mind, preference, or sizing/fit returns, including when we supplied the size you ordered correctly but it does not fit, you are responsible for the return-shipping cost. StrideVero does not cover return shipping for these returns. This does not apply where we confirm that the wrong item or size was supplied, the item arrived damaged or defective, or applicable law requires otherwise. If we confirm a wrong, damaged, or defective item, we will provide an appropriate remedy and cover reasonable return-shipping costs where required.

Products and sizing

How should I choose a size?

Use the sizing information shown on the relevant product page. Footwear and apparel use different measurements, so check the guide attached to the specific item.

Will colours look exactly the same on my screen?

We work to present colours accurately, but screen settings, lighting, photography, and material variation can create small differences.